RBS response wholly inadequate according to Murdo Fraser MSP

Mid-Scotland and Fife MSP Murdo Fraser, has slammed RBS’s response to constituent concerns over access to rural banking in Aberfeldy and Pitlochry.

Last week, in a wide ranging letter to Ross McEwan CEO of RBS, Murdo asked for a copy of detailed contingency measures for rural bankers in Highland Perthshire.

In response, the bank has outlined contingency measures for business customers but has failed to detail mobile banking timetables or what additional support will be made available to customers with slow internet connections.

The response from RBS, confirming that they will not revisit their decision to close Aberfeldy or Pitlochry is attached at the foot of this release.

Commenting Murdo Fraser MSP said;

“It’s all very well for RBS to say that mobile banking will be made available but until routes and timetables are published local customers are right to remain sceptical.

“In bailing out from local communities, RBS are letting down the very customers who supported them in their darkest hour. Customers in Highland Perthshire want openness, transparency and above all answers from the bank.

“I am disappointed that RBS will not reconsider closing either Aberfeldy or Pitlochry and fully sympathise with the frustrations of residents in the area. Banking is a lifeline for many and I believe it is being snatched away without adequate foresight.

“However, in the coming months I would encourage RBS to do more to engage and educate customers about what these closures mean for them.”

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