Murdo Fraser raises concerns over problems of accessing cash for elderly self-isolating residents


Scottish Conservative MSP Murdo Fraser has raised the issue of self-isolating elderly residents having difficulties in accessing cash during the Covid-19 crisis.

The politician, who represents the Mid Scotland and Fife region, has been contacted by residents who do not use online banking, but rely on cash. Some of these constituents have encountered problems paying for home deliveries as they are not able to leave their homes to go to cash machines.

Commenting, Mr Fraser said: “A lot of older people rely on cash, but this can cause problems when they are getting home deliveries of food during this crisis. I’ve had examples of elderly residents handing over bank cards and offering their PIN numbers to delivery drivers, which is clearly a major risk.

“I know the access to cash issue causes a lot of problems for many residents. However, I have been told that the Royal Bank of Scotland (RBS) have set up a dedicated phone line for self-isolating elderly residents, which is open from 8am-8pm, seven days a week.

“Those who need it can phone 0800 051 4176.

“RBS also told me that their branches and Community Bankers are proactively calling the most vulnerable and regular customers to discuss ways that they can help them.”

Mr Fraser said that he also understands that Bank of Scotland/Lloyds are looking to set up a similar support service for customers aged over 70, who are self-isolating.

He added: “I was pleased to hear that some banks are making efforts to help self-isolating older residents get access to cash during this difficult time. Many of them will live alone, with some living in rural areas, so having a dedicated phoneline to help residents aged over 70 will be a great help to them.”

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